The services we provide
We will assist you in identification of claims, investigation into potential mis-selling, preparation of required paperwork and representation in making a claim. We will liaise with the banks, financial organisations, service providers, Financial Ombudsman Service (FOS) and/or Financial Services Compensation Scheme (FSCS) on your behalf, however, they are entitled to contact you directly to discuss your claims. You can of course refer them to us if they do contact you and you prefer not to correspond with them directly. We will provide you with advice in regards to making a claim, whether any offer you have received is in line with the FCA’s Dispute Resolution Handbook and if the financial institution rejects your claim, advice on the next steps and whether we feel your claim has potential merit to be escalated to FOS.
How we keep you updated
We will update you within 10 working days when there are any material developments on your case or when we receive any information which is for your attention. Where there are no material developments, we will update you at least every 6 months in a durable medium.
What we need of you
You will need to provide us with information which will be used to formulate your complaint such as; employment details, recollections of the sale of the policy / service the financial circumstances involved. If, however you do not have the appropriate paperwork we will correspond with the organisation involved on your behalf. This will be used to ascertain the basis and merits of your claim. You will need to sign paperwork which is required for us to submit your claim and you may also need to provide documentation such as financial agreements or proof of identity documents.
If we’re successful in winning your claim, our standard fee is 24% (including VAT) of the total compensation received.
|Compensation||Service Charge @ 20%||VAT||Total to Pay|
These examples are for illustration purposes only and are not to be taken as an estimate of the likely amounts to be recovered. The amount you receive may be more or less than these examples.
Can I change my mind?
Yes. If you change your mind within 14 days of signing and returning the Terms and Conditions, we will cease processing your claim and you will have nothing to pay. You can also change your mind after the initial cancellation period, by providing us with a clear statement of cancellation at any time. We do not charge cancellation fees and only charges success fees. If the notice to terminate is received after any offer of compensation is made or receipt of any notification that the claim has been upheld, the full Fee of 24% (including VAT) of the compensation will be payable. Furthermore, if you terminate the contract after the claim has been submitted to the provider and subsequently receive an offer of compensation in respect of the claim made by us on your behalf, we reserve the right to charge the full Fee of 24% (including VAT) of the compensation. We will invoice you on notification of the compensation award and the fee will be payable within 14 days of the invoice date.
Alternative steps you can take to pursue your claim
You can of course pursue the claim yourself without using a CMC and without cost. You will first need to complain directly to the financial institution involved and if this is unsuccessful, you can complain through FOS (Financial Ombudsman Service) or depending on the type of claim, TPO (The Pensions Ombudsman). Certain claims may fall under the scope of the FSCS (Financial Services Compensation Scheme) which you can access directly. You may be entitled to legal advice, assistance and representation through your membership of a trade union or under a contract of insurance, therefore you may wish to investigate whether you are able to pursue this claim through these methods.